Frequently asked questions
Our Products
Which product is right for me?
The Ginger Scalp Care Shampoo is designed to cleanse and refresh the scalp, especially oily or buildup-prone scalps.
The Scalp & Hair Essence is a leave-in treatment that helps care for the scalp and support healthier-looking hair.
Can I use the Ginger Scalp Care Shampoo and Scalp & Hair Essence together?
Yes. They are designed to complement each other.
Step 1 — Cleanse
Use the Ginger Scalp Care Shampoo to cleanse the scalp and remove excess oil, sweat and buildup.
Step 2 — Treat
Follow with the Scalp & Hair Essence as your leave-in scalp treatment.
Together, they create a simple, scalp-focused routine without adding unnecessary steps.
Can I use the Ginger Scalp Care Shampoo every day?
It can be part of your regular hair-washing routine. Adjust how often you use it based on how your scalp feels.
How do I use the Scalp & Hair Essence?
Apply directly to a clean scalp, gently massage it in, and leave it on. Refer to the product packaging for the recommended amount and frequency.
Will the essence make my hair oily?
No. The Scalp & Hair Essence has a lightweight, non-greasy texture designed to absorb easily into the scalp without weighing down your hair.
How soon will I see results?
Everyone’s scalp and hair are different. Consistent use may help improve how your scalp and hair feel over time, but results vary.
Are Mizuji products suitable for sensitive scalps?
Our formulas include ingredients selected to help soothe and care for the scalp. However, every scalp is different, and sensitivities can vary. We recommend checking the ingredient list and patch testing before use. Stop using the product if irritation occurs.
Shipping & Order
How do I know if my order has been placed?
You’ll receive an order confirmation email after checkout. If you can’t find it, check your spam or junk folder.
Can I change or cancel my order?
Contact us as soon as possible with your order number. We’ll do our best to help, but changes or cancellations may not be possible once your order has been processed.
How long does delivery take?
For Singapore Orders: Once your parcel has left our warehouse, expect it to take approximately 2-3 business days for delivery.
Do you offer free shipping?
Free shipping is available on orders above $50
What if my order hasn’t arrived?
If your order hasn’t arrived within the expected delivery timeframe, contact us with your order number and we’ll look into it.
What if I receive a damaged or incorrect item?
Please contact us with your order number and clear photos of the item and packaging. We’ll review the issue and help with the next steps.
