Privacy Policy

This Privacy Policy describes how Mizuji (“Mizuji”, “we”, “us” or “our”) collects, uses and discloses your personal data when you visit or use mizuji.sg (the “Site”), make a purchase, or otherwise communicate with us (collectively, the “Services”).

In this Policy, “you” and “your” means any individual who uses our Services, including customers and website visitors.

Please read this Policy carefully. By using our Services, you acknowledge that your personal data may be handled as described here, subject to applicable law.

1. Changes to This Privacy Policy

We may update this Policy from time to time to reflect changes to our practices, services or legal requirements. We will publish the updated version on the Site and revise the “Last updated” date.

2. Personal Data We Collect

The personal data we collect depends on how you interact with our Services.

Information you provide directly

This may include:

• Contact details, such as your name, email address, telephone number and delivery address.

• Order information, such as billing and shipping details, items purchased, order history and payment or refund status.

• Account information, if you create an account, such as your login details.

• Shopping activity, such as products you view, add to your cart or save, where these features are available.

• Customer service information, including messages, feedback and other information you choose to provide when contacting us.

• Marketing preferences, such as whether you choose to receive promotional emails.

You may choose not to provide certain information, but this may prevent us from processing an order or providing a requested service.

Information collected automatically

When you visit the Site, we and our service providers may automatically collect information about your device and activity, including your IP address, browser and device details, network information, pages viewed, referring pages, and interactions with the Site.

We may collect this information through cookies, pixels, tags and similar technologies.

Information from service providers and other sources

We may receive information from service providers that support our store and Services, including Shopify, payment processors, delivery providers, analytics services and marketing platforms. For example, payment providers may provide transaction status so that we can process your order.

3. How We Use Your Personal Data

We may use your personal data to:

• Process payments and fulfil, deliver, return or refund orders.

• Send order confirmations, delivery updates and other service-related messages.

• Create and manage customer accounts, where available.

• Respond to enquiries and provide customer support.

• Operate, maintain, secure and improve the Site and our Services.

• Understand how visitors use our Site and measure the performance of our website and marketing.

• Send promotional communications where permitted by law and, where required, with your consent.

• Personalise or measure advertising and show relevant promotions on our Site or other platforms, where enabled.

• Detect, investigate and help prevent fraud, unauthorised activity or misuse.

• Comply with legal, regulatory, accounting and record-keeping obligations.

You can opt out of promotional emails using the unsubscribe link in the email or by contacting us. We may still send essential messages about your orders or account.

4. Cookies, Analytics and Advertising Technologies

Our Site uses cookies and similar technologies to operate the store, remember preferences, understand website activity and support analytics and advertising.

Depending on your settings and how you interact with the Site, these technologies may be provided by Shopify, Google Analytics, Meta Pixel, Klaviyo or other services we use.

These technologies may help us:

• Keep the Site and shopping cart functioning.

• Understand how visitors use our Site.

• Measure website and advertising performance.

• Support marketing communications and, where enabled, show or measure relevant advertisements.

You can manage cookies through your browser settings. Blocking or deleting cookies may affect some Site features. Browser settings may not control every type of tracking technology, so please also review any privacy or advertising controls made available by the relevant service.

For information about Shopify’s use of cookies, visit Shopify’s cookie information page: https://www.shopify.com/legal/cookies.

5. How We Disclose Personal Data

We may disclose personal data to third parties where reasonably necessary for the purposes described in this Policy, including:

• Shopify, which provides the e-commerce platform for our online store.

• Payment processors, to process payments and refunds.

• Delivery and fulfilment providers, to deliver orders and handle delivery-related matters.

• Klaviyo and other communication providers, where used, to manage email marketing and customer communications.

• Google Analytics, Meta and other analytics or advertising providers, where enabled, to help measure website activity and marketing performance.

• IT, security, customer support and other service providers that help us operate our business.

• Professional advisers, regulators, law enforcement or other parties, where required or permitted by law.

We disclose only the information reasonably needed for the relevant purpose. These third parties may handle information in accordance with their own privacy policies and applicable law.

6. Third-Party Websites and Services

The Site may contain links to third-party websites, platforms or services. Their privacy practices are governed by their own policies. We encourage you to review those policies before providing personal data to them.

7. Children’s Data

Our Services are intended for adults and are not directed to children. We do not knowingly collect personal data from children through the Site. If you believe a child has provided us with personal data, please contact us so we can review the matter and take appropriate steps.

8. Overseas Transfers

Some service providers may process or store personal data outside Singapore. Where we transfer personal data overseas, we take steps required by applicable data protection law to ensure that the transferred data receives a standard of protection comparable to that required under Singapore law.

9. Security and Retention

We use reasonable administrative, technical and organisational measures designed to protect personal data against unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks.

No method of transmission or storage is completely secure. We therefore cannot guarantee absolute security.

We retain personal data for as long as reasonably necessary for the purposes described in this Policy, including fulfilling orders, providing customer support, maintaining business records, resolving disputes and meeting legal obligations. When the information is no longer required, we will take appropriate steps to delete or anonymise it, where appropriate.

10. Your Choices and Requests

Subject to applicable law and any relevant exceptions, you may contact us to:

• Request access to personal data we hold about you.

• Request correction of inaccurate or incomplete personal data.

• Withdraw consent where we rely on consent to handle your personal data.

• Opt out of promotional communications.

• Ask questions or raise concerns about how we handle your personal data.

We may need to verify your identity before responding. We may also need to retain certain information where required or permitted by law.

11. Complaints

If you have a question or concern about how we handle your personal data, please contact us using the details below. We will review your concern and respond in accordance with applicable law.

12. Contact Us

For questions, requests or concerns about this Privacy Policy or your personal data, contact:

Mizuji
Email: info@mizuji.sg
Business address: 9 Yishun Industrial St 1, #04-84 Singapore 768163