Shipping policy
At Mizuji, we take care in preparing your order so it reaches you safely and smoothly.
1. Order Processing
Orders are processed Monday to Friday, excluding Singapore public holidays.
- Orders placed before 12:00 PM: We aim to process your order on the same business day.
- Orders placed after 12:00 PM: Your order will be processed on the next business day.
- Weekend and public holiday orders: These will be processed on the next business day.
Processing time is separate from delivery time. During busy periods or promotional events, processing may take longer than usual.
2. Local Delivery — Singapore
We currently deliver within Singapore only.
- Orders below $50: $5 shipping fee
- Orders of $50 and above: Free shipping
- Estimated delivery: 1–3 working days after dispatch
Delivery times are estimates and may be affected by courier operations, public holidays, weather or other circumstances beyond our control.
3. Tracking Your Order
Once your order has been dispatched, we’ll send you a shipping confirmation and tracking details, where available.
Please allow up to 24 hours for tracking information to update.
4. Delivery Issues
Damaged or incorrect items
Please contact us as soon as possible after delivery with your order number and clear photos of the item and packaging. We’ll review the issue and advise you on the next steps.
Order marked as delivered but not received
Please check with household members, your building concierge or neighbours first. If your parcel is still missing, contact us with your order number and tracking details so we can look into it.
Contact Us
For shipping enquiries, contact info@mizuji.sg and include your order number.