Shipping policy

Shipping Policy

1. Order Processing
All orders are processed within 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

2. Shipping Rates and Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. We offer the following shipping methods:

Standard Shipping: Estimated delivery time is 2-5 business days.
Expedited Shipping: Estimated delivery time is 1-3 business days.

Shipping times may vary depending on your location and the shipping method selected at checkout.

3. Shipping Restrictions
We currently ship to addresses within Singapore only.

4. Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment.

5. Damaged or Lost Shipments
If your order arrives damaged, please contact us immediately at info@mizuji.sg with your order number and a description of the damage. We will work with the shipping carrier to resolve the issue and, if necessary, send a replacement.

If your shipment is lost or delayed, please contact us for assistance. We will work with the carrier to locate the shipment and provide further guidance.

6. Customs, Duties, and Taxes
All customs duties, import taxes, and other fees levied by the destination country are the responsibility of the customer. We are not responsible for any additional charges that may be incurred during the importation process.

7. Changes to Shipping Policy
We reserve the right to modify or update this shipping policy at any time without prior notice. Any changes will be posted on our website.

If you have any questions or require further assistance, please contact us at Address: 9 Yishun Industrial Street 1, Northsping Bizhub #04-84 S768163, Phone: +65 97676153 or via Email: Info@mizuji.sg. We are here to help with any shipping-related inquiries or issues.