90-Day Money-Back Guarantee

Try Mizuji with confidence. If your first haircare order does not meet your expectations, email info@mizuji.sg within 90 days of delivery to request a refund. You may try the products: opened and used haircare products are covered.

1. Who and what is covered

• This voluntary guarantee applies to new customers' first haircare order placed directly at mizuji.sg from 26 October 2026 onwards.
• Ginger Scalp Care Shampoo, Scalp & Hair Essence, trial/travel haircare sets and haircare bundles are covered, including purchases at promotional or discounted prices.
• One guarantee claim per customer, covering eligible haircare products in that first order. Repeat orders and any future subscription renewals are not covered by this voluntary guarantee.
• Standalone accessories, gift cards and purchases from other retailers are not covered.

2. How to claim

Email info@mizuji.sg within 90 days of delivery with your order number and the haircare products you would like refunded. Tell us briefly about your experience so we can learn from it; you do not need to prove a particular result or provide before-and-after photographs. You do not have to use a product for the full 90 days before contacting us.

Opened or used bottles do not need to be returned for a claim under this guarantee. Please do not send products back unless we have agreed separate return instructions with you.

3. Refund amount and timing

We will refund the amount actually paid for the eligible haircare products claimed, after discounts, to the original payment method. We do not deduct a handling, administration or restocking fee from guarantee refunds. Original delivery charges, if any were paid, are not refundable under this voluntary guarantee. We do not deduct an outbound delivery charge from an order that qualified for free delivery.

After confirming your order is eligible, please allow 3–5 business days for us to process the refund. Your bank or payment provider may take additional time to post it. We cannot refund more than the amount paid, and an item that has already been refunded cannot be refunded again.

4. Other returns and previous purchases

This is a first-order satisfaction guarantee, not a promise of a particular scalp or hair result. Change-of-mind returns outside this guarantee are not offered unless stated at the time of purchase. Orders placed before 26 October 2026 retain the return terms offered when they were purchased; contact us if you need a copy of those terms.

5. Faulty, damaged or incorrect items

If an item is faulty, damaged, incorrectly supplied or otherwise does not conform to your order, contact info@mizuji.sg with your order number and details of the issue. Photos can help us investigate where available. We will assess and arrange an appropriate remedy. The first-order limit, 90-day claim window and exclusions above do not exclude or limit any rights or remedies you have under applicable consumer law.

6. Contact

For help with the guarantee or a product issue, email info@mizuji.sg and include your order number.