Our Satisfaction Guarantee

At Mizuji, we want you to feel confident shopping with us. If you’re not satisfied with your purchase, you may request a return within 30 days of receiving your order, subject to the conditions below.

1. Eligibility for Refunds

To be eligible for a change-of-mind refund:

• Your request must be submitted within 30 days of delivery.
• The product must be sealed, unopened and unused, and in its original condition and packaging.
• You must provide your order number and follow the return instructions provided by our team.

For hygiene and safety reasons, opened, used or tampered-with products are not eligible for change-of-mind refunds.

2. Refund Amount & Fees

For approved eligible returns:

• The refund will cover the product price, less the original shipping fee and a $5 return handling fee per order.
• The original shipping fee is non-refundable.
• You are responsible for arranging and paying for the return courier.

The handling fee and shipping deduction apply to eligible change-of-mind returns only. They do not limit any rights you may have if an item is faulty, damaged or incorrectly supplied.

3. Special Sales & Promotional Items

Products purchased during special sales events or at promotional prices are final sale and are not eligible for change-of-mind refunds or exchanges.

This exclusion does not affect any rights you may have regarding faulty, damaged or incorrectly supplied items.

4. How to Request a Return

Please follow these steps:

1. Email info@mizuji.sg with your order number and reason for the return.
2. Wait for our team to confirm whether your request is eligible and provide return instructions.
3. Arrange and pay for a tracked courier to send the item to the return address provided.
4. Email us the courier name and tracking number once your parcel has been dispatched.

Please do not send any items back without receiving return approval and instructions from Mizuji. Unapproved returns may not be accepted.

5. Return Inspection & Refund Processing

Once we receive your returned item, our team will inspect it to confirm that it meets the return conditions.

If approved, your refund will be issued to your original payment method. Please allow 3-5 days for us to process the refund. Your bank or payment provider may require additional time to post it.

We reserve the right to decline a change-of-mind refund if the returned item does not meet the conditions stated in this policy.

6. Damaged, Incorrect or Faulty Items

Please inspect your order when it arrives. If an item is damaged, faulty or incorrect, contact info@mizuji.sg as soon as possible with your order number and clear photos of the item and packaging.

Our team will review the issue and advise you on the next steps.

7. Contact Us

For return and refund enquiries, contact info@mizuji.sg and include your order number in the email subject line.

Return address:
10 Fudu Walk S789507